Return & Refund Policy

1. RETURN PERIOD

Diosa Forever accepts eligible return requests made within 3 days from the date of receipt or delivery of the product. Customers who wish to return a product must contact Diosa Forever within this 3 day period through email at 18mluxury@gmail.com or by phone at +91 9512046456. A return request submitted after 3 days from the date of receipt may not be accepted.

2. CONDITIONS FOR RETURN

To be eligible for a return, the product must be returned within the applicable 3 day return period. The product must be unused and unworn and must remain in its original condition. The product must not have been altered, washed, damaged, stained, soiled or otherwise used. The product must be returned with its original packaging and accessories, where applicable. The customer must provide the original invoice, order number or other information reasonably required. Diosa Forever reserves the right to inspect and verify the returned product before approving the return and refund.

3. RETURN VERIFICATION

Once the returned product is received by Diosa Forever, the product will be inspected to verify that it satisfies the conditions of this policy. The return will be processed only after satisfactory verification. If the product does not meet the applicable return conditions, Diosa Forever may reject the return and the refund may not be processed.

4. REFUND

Once the returned product has been received and successfully verified, the eligible refund will be processed. The refund will be initiated within 7 working days at the earliest after receipt and verification of the returned product. The actual time taken for the refund to reflect in the customer's bank account, card, UPI account or other payment method may depend on the relevant payment gateway, bank or financial institution.

5. ORIGINAL CONDITION AND PACKAGING

Products must be returned in their original condition and packaging. Customers are requested to retain the product packaging until they have decided that they will keep the product. Diosa Forever may refuse a return where the product has been used, worn, altered, damaged or returned without the original packaging, subject to applicable consumer protection laws.

6. RETURN REQUEST PROCESS

To request a return, the customer must contact Diosa Forever within 3 days of receiving the product, provide the order number and relevant purchase details, and clearly state the reason for the return. The customer may be required to provide photographs or other information for verification, must follow the return instructions provided, and must securely pack and return the product in its original condition and packaging.

7. SHIPPING AND DELIVERY

Orders are generally shipped within 3 to 5 days from confirmation of the order, subject to product availability, payment confirmation, holidays, unforeseen circumstances and other factors affecting logistics. Delivery timelines may vary depending on the destination, courier service and circumstances beyond Diosa Forever's reasonable control.

8. REFUND METHOD

Where a refund is approved, it will ordinarily be made through the original payment method or another appropriate method determined by Diosa Forever, subject to technical and payment processing limitations. Any applicable deductions or adjustments, if legally permissible and applicable to the particular transaction, will be communicated to the customer.

9. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If a customer receives a product that appears to be damaged, defective or different from the product ordered, the customer should contact Diosa Forever as soon as reasonably possible and preferably within the 3 day return period. The customer may be requested to provide photographs, videos, packaging details, order information or other evidence. After verification, Diosa Forever will determine the appropriate resolution in accordance with the applicable circumstances and applicable law.

10. NON TRANSFERABILITY

Returns and refunds are applicable only to purchases made through Diosa Forever and are subject to the conditions stated in this policy.

11. CHANGES TO THIS POLICY

Diosa Forever reserves the right to modify, update or amend this Return & Refund Policy from time to time. Any updated version will be published on www.diosaforever.com and will become effective from the date specified in the updated policy.

12. CONTACT US

Diosa Forever · 18M Luxury Tech Pvt. Ltd.

B 24, Ratnakar Tenaments, B/h Pushpam Tenaments, Opp. Yash Complex, Gotri, Vadodara, Gujarat 390021, India

Phone: +91 9512046456, +91 9712390937 · Email: 18mluxury@gmail.com · Website: www.diosaforever.com