Privacy Policy

1. COMPANY INFORMATION

Trade Name: Diosa Forever · Legal Entity: 18M Luxury Tech Pvt. Ltd.

Registered/Business Address: B 24, Ratnakar Tenaments, B/h Pushpam Tenaments, Opp. Yash Complex, Gotri, Vadodara, Gujarat 390021, India

GSTIN: 24AACCZ0570F1ZK · CIN: U51909GJ2022PTC135426 · PAN: AACCZ0570F

Founder: Mayankkumar Rai · Phone: +91 9512046456 · Email: 18mluxury@gmail.com

2. INFORMATION WE COLLECT

When you visit or use our website, place an order, create an account, contact us or interact with our services, we may collect information provided by you. This information may include your name, mobile number, email address, billing address, shipping address, payment related information, order details, preferences and other information that you voluntarily provide to us. We may also collect information automatically, including your IP address, browser type, device information, operating system, website activity, pages visited and other technical information.

3. HOW WE USE YOUR INFORMATION

Diosa Forever may use the information collected for processing and delivering orders, providing customer support, responding to enquiries, processing payments, managing accounts, improving our website and services, communicating with you regarding your orders and providing information about our products and services. We may also use your contact information for marketing and promotional purposes. Where permitted by applicable law and subject to consent requirements, your information may be used for marketing through telephone calls, SMS, email, WhatsApp, Meta platforms, Google platforms and other digital marketing channels.

4. MARKETING COMMUNICATIONS

By providing your contact information, you may receive communications relating to products, services, offers, events, promotions and other marketing activities delivered through phone calls, SMS, email, WhatsApp, social media platforms, digital advertising platforms and other channels. You may request to stop receiving promotional communications by contacting us at 18mluxury@gmail.com or by following the unsubscribe instructions in the relevant communication.

5. USE BY PARTNER AND SISTER CONCERNS

To the extent permitted by applicable law, Diosa Forever and its partner companies, sister concerns, affiliated entities, service providers and business associates may use relevant customer information for legitimate business purposes, including customer communication, marketing, promotional activities, events, advertising and digital marketing, including through Meta, Google and other platforms. Information may be shared only to the extent reasonably required and subject to applicable legal requirements.

6. PAYMENT INFORMATION

Payments made through the website may be processed through third party payment gateways or financial service providers. Diosa Forever does not intend to store complete credit card, debit card or banking credentials on its own servers unless specifically required and lawfully permitted. Payment information may be processed directly by the applicable payment gateway in accordance with its own privacy policy and security practices.

7. COOKIES

The website may use cookies and similar technologies to improve functionality, understand usage, remember preferences, provide a better shopping experience and support advertising and marketing. Third party services such as Google, Meta and other providers may also use cookies, pixels or similar technologies. You may control or disable certain cookies through your browser settings; disabling cookies may affect certain website functions.

8. THIRD PARTY SERVICES

Diosa Forever may use third party service providers for payment processing, shipping and logistics, website hosting, analytics, advertising, marketing, communication, customer support and other business operations. Such providers may process information as necessary to provide their services and are expected to handle information in accordance with applicable laws and their contractual obligations.

9. DATA SECURITY

Diosa Forever takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure, and we cannot guarantee absolute security of information transmitted or stored electronically.

10. DATA RETENTION

Diosa Forever may retain personal information for as long as reasonably necessary to provide services, process transactions, maintain business and financial records, comply with legal and regulatory requirements, resolve disputes, enforce agreements and for other legitimate business purposes. When no longer required, information may be deleted, anonymized or otherwise handled in accordance with applicable law.

11. CHILDREN'S INFORMATION

Our website is not intended to knowingly collect personal information from children without appropriate authorization or consent where required under applicable law. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

12. YOUR RIGHTS AND REQUESTS

Subject to applicable law, you may contact Diosa Forever regarding your personal information and may request information about the processing of your personal data, correction of inaccurate information or other actions available to you. You may also contact us regarding withdrawal of consent where consent is the applicable legal basis. Requests may be submitted to 18mluxury@gmail.com. We may require reasonable information to verify identity before processing a request.

13. DATA SHARING AND DISCLOSURE

Diosa Forever may disclose personal information where reasonably necessary for business operations, order fulfilment, payment processing, delivery, customer support, marketing, advertising, fraud prevention, legal compliance, dispute resolution or protection of the rights and interests of Diosa Forever. Information may also be disclosed where required by law, governmental authorities, courts, regulatory bodies or lawful legal processes.

14. INTERNATIONAL DATA TRANSFERS

Certain third party service providers may process information on servers or systems located outside India. Where personal information is transferred or processed outside India, Diosa Forever will take such steps as may be required under applicable law.

15. CHANGES TO THIS PRIVACY POLICY

Diosa Forever may update or modify this Privacy Policy from time to time to reflect changes in our business practices, technology, services or applicable laws. The updated Privacy Policy will be published on www.diosaforever.com. Customers and visitors are encouraged to review this Privacy Policy periodically.

16. CONTACT INFORMATION

Diosa Forever · 18M Luxury Tech Pvt. Ltd.

B 24, Ratnakar Tenaments, B/h Pushpam Tenaments, Opp. Yash Complex, Gotri, Vadodara, Gujarat 390021, India

Phone: +91 9512046456 · Email: 18mluxury@gmail.com · Website: www.diosaforever.com

17. GOVERNING LAW

This Privacy Policy shall be governed by the applicable laws of India. Any matter arising in relation to this Privacy Policy shall be subject to the applicable jurisdiction of courts having jurisdiction over Vadodara, Gujarat, India, subject to applicable law.